How long does approval take?

Meta states up to 48 hours, and it often comes back in minutes. The status of each template shows in the dashboard.

Can I personalize the message per customer?

Yes, with variables: the name, the order number or any contact field fills itself in on each send. Custom variables are included from the Pro plan.

Do templates cost money?

Meta charges per template message sent, at a rate that depends on the country, and bills it directly to your account. Replying within the 24-hour window has no Meta cost.

Ready-made templates

Your usual replies, ready to send

Plus Meta-approved templates, the ones that let you message a customer first.

In plain words

Two similar things get mixed up. Quick replies are your own texts, saved so you never write them again. WhatsApp templates are messages Meta approves that let you write to someone who has not messaged you in over 24 hours. Wando handles both from the same dashboard.

How it works

1
You save what you repeat
The price list, the address, the opening hours. Write it once and drop it into any conversation.
2
Meta approves the templates
You create them in Wando and they go out for approval. The status of each one shows in the dashboard.
3
They sync by themselves
Wando stays up to date with your Meta account, so you never send a template that is no longer approved.

What you get out of it

You stop typing the same thing twenty times a day.
You can reach a customer even days after the last message.
Every send carries that person’s name and details, with no copy and paste.
The whole team sends the same text, with the same information.

Frequently asked questions

WhatsApp lets you reply freely for 24 hours after the customer’s last message. Past that window, writing first requires an approved template. That is a Meta rule, not a Wando one.

Keep reading:The WhatsApp 24-hour window (Spanish)What an HSM template is (Spanish)

Keep reading

Guide: templates (Spanish)What HSM templates are (Spanish)Guide: campaigns (Spanish)

Want to see it working?

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Other features

An official line, and someone who answers

You use Meta’s official API with approved templates, the way of sending that WhatsApp endorses. If something happens to your line, a person on our team answers you.

Your whole team in one inbox

Several people answer the same number at once, each with their own user. You assign conversations and nobody steps on anyone.

Templates that send themselves

Appointment reminders, follow-ups and scheduled sends with Meta-approved templates. You set them up once and they go out on their own.

Campaigns to customers and prospects

You reach your whole base with promotions that carry each contact’s name, without the broadcast list limit, and you see who received it and who read it.

AI replies, approved in one click

The AI drafts every reply with your prices, hours and catalog. Your team reviews it and sends it in one click, and every correction makes it better.

Your contacts, synced with your spreadsheets

You import your base or connect Google Sheets: Wando pulls in contacts every 30 minutes and has them ready for every chat and every campaign.

One-click approval

Your team reviews and sends without writing from scratch. Fewer errors, more speed.

Real-time analytics

Pending messages, response time and team performance. All in plain sight.

We set everything up

We connect your WhatsApp with no technical work on your end. You are running in 15 minutes.