Privacy Policy
Last updated: June 17, 2026
At Wando we take the privacy of your data very seriously. This policy explains what information we collect, how we use it, and what your rights are.
Wando is a service provided by FATTIES S.A.S., Argentine tax ID (CUIT) 30-71616301-2, with registered office at Juan Bautista Alberdi 1242, Depto 3, Villa Sarmiento, Provincia de Buenos Aires, Argentina. For any question regarding these documents you can write to admin@wando.online.
1. Information We Collect
We collect information you provide to us directly, such as your name, email address, phone number, and business name when you create an account. We also collect service usage data, including processed messages, response statistics, and system settings.
2. How We Use Your Information
We use your information to provide and improve the Wando service, process WhatsApp messages with artificial intelligence, send you service-related communications, and comply with legal obligations. We never sell your information to third parties.
3. Storage and Security
Your data is stored on secure servers with encryption in transit and at rest. We use PostgreSQL as our database, with enterprise-grade security measures. We implement technical and organizational measures to protect your information.
4. Sharing Information (Providers)
We only share information with the service providers necessary to operate Wando: Meta (WhatsApp Business Platform) for sending and receiving messages; OpenAI for AI-generated reply suggestions and audio transcription; MercadoPago for payment processing; and Google (Gmail, Sheets, Calendar, and authentication) when you enable those integrations. SendPulse is used only on legacy accounts. All providers are subject to their own policies and process data solely according to our instructions. We never sell your information.
5. Google Permissions (Gmail, Sheets, and Calendar)
Wando requests permissions from your Google account ONLY if you connect that integration. They are three independent connections, granted separately, and each one can be disconnected without affecting the others. (a) Gmail — "gmail.send" scope (send email): lets messages be sent from your address when you compose or trigger them from the panel. Wando does NOT read, import, or store the contents of your inbox. (b) Google Sheets — "spreadsheets" scope (see and edit your spreadsheets): we use it to read the spreadsheet whose link you paste into the panel (to import contacts and map its columns) and to write into it the rows you record from a conversation. Wando only opens the spreadsheets you point to by link; it does not browse, list, or copy your Google Drive. (c) Google Calendar — "calendar.events" scope (see and edit events): we use it on your primary calendar to show which time slots are already taken on the day you are booking, and to create, update, or cancel the appointments you generate from a conversation. Wando does not access your account settings or any other calendar. In all three cases we store, encrypted in our database, the access token and your email address, the latter only to show you which account is connected. Wando's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements: we do not use that data for advertising, we do not sell or transfer it to third parties, and we do not use it to train artificial intelligence models. You can revoke access at any time from the panel (each integration has a Disconnect button) or from your Google account's security settings (myaccount.google.com/permissions); on disconnect, we delete the stored token. Google policy: https://developers.google.com/terms/api-services-user-data-policy
6. WhatsApp Messages and Your Customers' Data
WhatsApp messages processed through Wando (including the contact details and conversations of your end customers) are stored in your account to generate AI replies, statistics, and campaigns. With respect to that third-party data, you act as the data controller and Wando as the data processor: we process it solely on your behalf and according to your instructions, and it is your responsibility to obtain the consent of those contacts. You may request the deletion or export of your data at any time. Messages are not used to train third-party AI models. Retention: if your account remains inactive (expired trial or subscription) for 90 days, we notify you by email and, after a further 7 days without reactivation, we permanently delete your conversations, contacts, and files.
7. Your Rights (Law 25,326 — Personal Data)
Wando operates under Law 25,326 on Personal Data Protection of the Argentine Republic. As the data subject you have the ARCO rights: Access (to know what data we hold), Rectification (to correct inaccurate data), Cancellation/Erasure (to delete your data), and Objection (to object to certain processing). You may exercise them free of charge by writing to admin@wando.online or from the panel; we respond within the statutory deadlines (10 calendar days for access, 5 business days for rectification/erasure). The AGENCY FOR ACCESS TO PUBLIC INFORMATION (AAIP), the supervisory authority under Law 25,326, is empowered to handle complaints and claims regarding non-compliance with personal data protection rules (argentina.gob.ar/aaip).
8. Cookies
We use essential cookies to operate the service (authentication, preferences, and a first-party cookie that remembers how you reached the site). On the public site we also use analytics cookies (Google Analytics) and advertising cookies (Meta pixel and Google Ads) to measure visits and attribute campaigns; the cookie notice lets you reject them. None of these tools load inside the panel. You can change your choice at any time from the "Cookies" link in the page footer.
9. Changes to This Policy
We may update this policy from time to time. We will notify you by email of significant changes. Continued use of the service after the changes constitutes acceptance of the new policy.
10. Contact
For any privacy-related inquiries, contact us at admin@wando.online or via WhatsApp at +54 9 11 7821-6767.