Multi-agent

Several people on the same number, without stepping on each other

Every conversation has an owner, and whoever picks it up sees what the customer was told before.

How it works

1. 1

   You invite your team

   Each person signs in with their own user and password, from a computer or from the Android app.

2. 2

   Conversations get shared out

   You assign each chat to whoever should take it. They see everything that was said to that customer before.

3. 3

   You see who did what

   Analytics show each person’s activity, so you know how the team is doing.

What you get out of it

• No more business phone being passed from hand to hand.
• No customer gets two different answers from two people.
• Whoever joins a conversation already knows what was discussed.
• You can separate who answers from who configures the account.

Frequently asked questions

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