Real-time analytics

Know what is going on without asking anyone

How many messages went unanswered, how long you take to reply and how each person on the team is doing.

How it works

1. 1

   It measures itself

   From the first message that goes through Wando, every message in and out is recorded. You write nothing down.

2. 2

   You look at the board

   Pending messages, response time and activity per agent, updated as messages come and go.

3. 3

   You pull the detail

   From the Pro plan you export everything to CSV to cross with your spreadsheet or your system.

What you get out of it

• You see pending messages before the customer gets tired of waiting.
• You know how long your team takes to reply, in minutes, not by gut feeling.
• You compare how each person is doing and spot who needs a hand.
• You measure how each campaign went: how many received it and how many replied.

Frequently asked questions

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