An official line, and someone who answers
Your WhatsApp on the official line, with someone on the other side
When WhatsApp limits or suspends your number, there is nobody to complain to. With Wando you work through the channel Meta endorses, and if something happens, you write to us.
In plain words
The WhatsApp Business app is not built for sending promotions to hundreds of customers: if you push it, people report you, Meta limits the account and sometimes suspends it, with your whole contact list inside. The official API is the channel Meta provides for businesses. Wando connects your number to that channel: messages that start a conversation go out with templates Meta reviews first, and your contacts are stored in the dashboard, not on a phone.
How it works
- 1
We connect your number to the API
The same number you already use, connected to Meta’s official API. We do that part with you.
- 2
You write within the rules
To message a customer first you use Meta-approved templates. Within 24 hours of their last message you reply freely.
- 3
If something happens, someone answers
If your line has a problem you write to us and a person answers: by email on Starter and by WhatsApp, with priority, on Pro.
What you get out of it
- You use the channel Meta provides for businesses, not a shortcut that can be cut off.
- Your contacts and conversations live in the dashboard, not on a phone that can get lost.
- Templates go through Meta’s review before they go out: you know what can be sent.
- When something fails, a person on our team looks at your case.
Frequently asked questions
You can be: the official line does not make you immune. If many customers report your messages, Meta lowers the number’s quality and may limit it. What changes is that you work with clear rules: approved templates and messages to people who agreed to receive them.
Keep reading:What number quality rating is (Spanish)What opt-in is and why it matters (Spanish)
Keep reading
Want to see it working?
We show it live on your own business, in 30 minutes and with no purchase commitment.
Other features
Your whole team in one inbox
Several people answer the same number at once, each with their own user. You assign conversations and nobody steps on anyone.
Templates that send themselves
Appointment reminders, follow-ups and scheduled sends with Meta-approved templates. You set them up once and they go out on their own.
Campaigns to customers and prospects
You reach your whole base with promotions that carry each contact’s name, without the broadcast list limit, and you see who received it and who read it.
AI replies, approved in one click
The AI drafts every reply with your prices, hours and catalog. Your team reviews it and sends it in one click, and every correction makes it better.
Your contacts, synced with your spreadsheets
You import your base or connect Google Sheets: Wando pulls in contacts every 30 minutes and has them ready for every chat and every campaign.
One-click approval
Your team reviews and sends without writing from scratch. Fewer errors, more speed.
Real-time analytics
Pending messages, response time and team performance. All in plain sight.
Ready-made templates
Your usual replies ready to use, plus Meta-approved WhatsApp templates.
We set everything up
We connect your WhatsApp with no technical work on your end. You are running in 15 minutes.