Question 1

What is the WhatsApp Business API and how is it different from the app?

Accepted Answer

The WhatsApp Business app is the one you install on a phone: free, one phone, one person answering. The API (WhatsApp Cloud API) is Meta's official connection so a system can run the number: several people at once, AI replies, campaigns with approved templates, all from a computer. Wando runs on the official API, never on unofficial versions.

Keep reading: Free resources in English · Wando blog

Question 2

How much does the WhatsApp Business API cost?

Accepted Answer

There are two separate costs. Meta charges per template message (marketing, utility or authentication) at a rate that depends on the country; replies within 24 hours of a customer writing to you have no Meta cost. The provider charges for its platform: Wando plans start at US$9,99/mes per month and the first 14 days are free, no card. Always check Meta's official documentation for its rates, since they change.

Question 3

Is there a free WhatsApp chatbot?

Accepted Answer

To try one, yes: Wando gives you 14 free days with every feature and no card. "Free forever" tools are usually simple auto-replies or use unofficial connections that put your number at risk. If WhatsApp is where you sell, you want a platform on the official API.

Question 4

Can my number get banned for using automation?

Accepted Answer

The real risk is in tools that connect to regular WhatsApp as if they were another phone: they break Meta's terms and numbers get dropped. On the official API the number is authorized and what matters is behavior: send promotions only to people who opted in, use approved templates and reply fast. Wando runs on the official API and warns you if the number's quality drops.

Question 5

Do I lose my number or my chats if I move to Wando?

Accepted Answer

No. Your usual number gets connected and your customers notice nothing. With Meta's coexistence you can also keep using the app on the phone and bring recent conversation history into the panel. The Wando team walks you through the connection; it usually takes about 15 minutes.

Question 6

How often can I send notices or promotions to my customers?

Accepted Answer

Promotions go out as Meta-approved marketing templates, only to people who opted in. Meta caps how many marketing messages each person receives in a short period, so pushing harder does not help. What works: useful messages (order ready, tomorrow's appointment, your invoice) and a segmented promotion now and then. In Wando you build the campaign, pick the segment and see what happened with each send.

Question 7

How is Wando different from Wati, Whaticket, ManyChat or Cliengo?

Accepted Answer

Most of them are flow chatbots: you draw the option tree and maintain it by hand every time something changes. Wando learns from your business's real replies and improves on its own, and you choose whether to approve each reply with one click or let it answer. It is built for Latin American small businesses: in Spanish, with local support on WhatsApp and prices from US$9,99/mes per month.

Question 8

Does it work for a restaurant or an appointment-based business?

Accepted Answer

Yes, those are the two most common cases. For restaurants Wando shows the menu, builds the order, works out delivery and leaves it ready to charge. For health, beauty and services it offers the free slots in your calendar, confirms the appointment and sends a reminder the day before with buttons to confirm or reschedule. In the demo we walk through examples from your industry.

Question 9

Does the AI answer on its own or do I stay in control?

Accepted Answer

You decide. You can start by approving every reply with one click before it goes out, and once you trust how it answers switch repetitive questions to automatic. A team member can take over any conversation at any time, and the AI flags you when something is beyond it.

Question 10

How long does it take to start and what do I need?

Accepted Answer

Access to your WhatsApp Business and about 15 minutes. The account is created on the spot, the trial lasts 14 days with no card and there is no lock-in: cancel whenever you want. In the demo we show you the full path on your own business.

Book your free demo

An AI that runs your WhatsApp Business like your best employee would

Answers instantly

Takes orders

Books appointments

What people ask before booking