❓ Questions & answers
4 pages, translated from our Spanish originals and kept in sync weekly.
What is a WhatsApp chatbot and how can I use it in my business?
A WhatsApp chatbot is a system that replies to messages on your WhatsApp Business number automatically or with assistance. This guide explains how it works, what types exist, how much Meta's API costs, how templates get approved, and how to implement it step by step in an SMB.
Read itHow do I recover my WhatsApp Business chats if I change phones?
Changing phones doesn't erase your WhatsApp Business chats: they're recovered from a backup on Google Drive or iCloud, as long as you had it enabled beforehand and you use the same number. If you never made a backup, the answer changes, and here we explain what can and can't be rescued.
Read itHow to Schedule WhatsApp Messages
You can schedule a WhatsApp message from the app using the scheduled sending feature (if your version has it) or from Meta's official API with automated sends and campaigns. Here's the step-by-step, the real limits, and what to do when the app doesn't give you the option.
Read itHow do I make my message not look like spam?
To keep a WhatsApp message from looking like spam, write it personalized and brief, with no suspicious links or all-caps text, and send it only to contacts who gave you their number or interacted with your business. The key is to sound human and relevant, not like a robot blasting everyone.
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