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Onboarding: Your First Steps in Wando

6 min read

Wando centralizes your WhatsApp Business conversations and helps you respond faster with AI assistance. This guide takes you from sign-up to your first response.

1. Create your account

  1. 1Go to the registration page and fill in your name, business name, industry, email, and password.
  2. 2Accept the terms and click "Create free account." Your 14-day trial starts without a card.
  3. 3You will automatically enter the onboarding assistant.

2. Complete the onboarding

The assistant asks for your business's basic information. This information is used to personalize the responses suggested by the AI (tone, industry, business name).

  • Business details: trade name and industry.
  • Response preferences: tone and rules that the AI must follow.
  • WhatsApp connection: done in the next step (see the Meta guide).

3. Get to know the dashboard

  • Messages: the central inbox with all incoming conversations.
  • Contacts: your customer base, which can be automatically enriched.
  • Templates: HSM messages approved by Meta to start conversations.
  • Statistics: response metrics and volume.
  • Settings: WhatsApp credentials and general settings.

Tip: before connecting your Meta number, make sure to load the credentials in Wando first. The order matters to avoid losing messages (see the guide “Connect your Meta number”).