How to Migrate from Wati to Wando Without Losing Conversations or Your Number

If you're reading this, you've probably already made the decision: you want to leave Wati. Whether it's because of the price, the English-only support, or because the entry plan no longer fits, the next step is making the switch without dropping any conversations or your WhatsApp number.

The good news: migrating to Wando doesn't mean starting from scratch. Here we tell you step by step how it's done, what you need to prepare, and what limits exist so you don't get any surprises.

First thing: your WhatsApp number stays untouched

Wati and Wando both use Meta's official WhatsApp API. That means your number isn't 'trapped' in Wati: the number is yours and you can move it between providers whenever you want.

The typical process is: in Wati, you release the number (disconnect the integration). In Wando, you connect it with the same number using the QR code or the steps the platform gives you. You don't lose your number or your chat history on your phone.

Note: what doesn't migrate automatically is the conversation history within the platform. The chats you have in Wati don't export to Wando. But since the WhatsApp API stores conversations on Meta's side, your customers still see the same chat as always.

Prices, verified one by one

• Wati Growth: US$45/month paying annually — 3 users and 500 active contacts, no possibility of adding more.
• Wati Pro: US$95/month — US$24 for each extra user.

• Wando Starter: US$9.99/month — 500 contacts, 1 user.
• Wando Pro: US$19.99/month — 5,000 contacts, 3 users.
• Wando Enterprise: US$49.99/month — 25,000 contacts, unlimited users.
• Wando free trial: 14 days without a card.

What you'll need before migrating

To make the switch quick, have on hand: administrator access in Wati, your verified number in Meta Business Manager (or access to the Meta account you were using), and a list of your contacts exported as CSV.

In Wati, export your contacts with tags if you use them. You import that CSV into Wando and that's it: they keep their data and you can reorganize them with Wando's tags.

It's also a good time to review your approved message templates in Meta. If you have them approved, you can reuse them in Wando: submitting templates in Meta can take up to 48 hours, but if they're already approved, there's no waiting.

• Export your contacts from Wati as CSV.
• Disconnect the WhatsApp number in Wati.
• Connect the same number in Wando with the official API.
• Import the contacts CSV into Wando.
• Review your approved templates in Meta.

What changes in day-to-day

The biggest difference you'll notice is in how conversations are handled. In Wati, the strength is the no-code flow builder: you set up automations with logical steps. In Wando, there are no flows to program: the AI suggests responses based on what your team has already replied before.

In practice: when a message arrives, Wando shows you a suggested response. Your team approves it with a click or edits it. Over time, the AI learns from those real responses and becomes more accurate. You don't have to maintain a flow diagram.

Additionally, Wando adds channels that Wati doesn't cover: Instagram and Messenger from the same inbox. If you handle those, it helps to have everything in one place.

What Wati does better (and why sometimes it's better to stay)

Let's be honest: Wati has a very mature flow builder. If your business depends on complex automations with branches, conditions, and many integrations, Wati might be the right tool.

It also has a huge number of integrations with third-party tools. If you use a very specific CRM or tools that aren't on Wando's list, check carefully before migrating.

Wando integrates with Make, Zapier, n8n, Slack, Google Sheets, and Mercado Pago. If your stack is there, you're covered. If not, evaluate whether Wati isn't still more useful for you.

The cost of switching

Wati is paid in US dollars or euros, and the entry plan does not allow adding users or contacts: if you grow, you jump straight to the highest tier. Wando starts with a more accessible plan and has a 14-day free trial without a card.

In addition, Wando is designed for SMEs in Latin America: support is local and in Spanish. If you spent afternoons translating Wati documentation, that's over.

For updated prices, check the plans at wando.online/pricing. We won't overwhelm you with numbers here because they change, but the difference at entry is clear.

Migrating from Wati to Wando is a change of philosophy: you leave programmed flows for an AI that learns from your team. It's not for everyone, and that's fine. If your case involves complex automations, Wati remains a valid option. If you want something simpler, in Spanish, and with an eye on your wallet, Wando awaits you with a free trial.

What happens with active conversations during migration?

The most delicate moment of a migration is the cutoff: while you disconnect Wati and connect Wando, messages that arrive may go unanswered. The window is short, but it exists.

To minimize the risk, make the change during a low-traffic time. If your business receives messages in the morning, migrate in the afternoon. If you have a team, notify them in advance so no one is surprised.

Once you connect the number in Wando, messages that arrived during the cutoff appear in the inbox. They are not lost: they remain pending until your team responds. The only thing you won't have is the full conversation history within the platform, but the customer sees the same chat as always.

A concrete example: a coffee shop that migrated in one afternoon

Imagine a coffee shop with two branches that used Wati to respond to orders via WhatsApp. They had 300 contacts, three users, and a basic flow for hours and location.

The owner exported the contacts CSV, disconnected the number in Wati, and connected it to Wando using the QR code. He imported the CSV, created labels by branch, and activated automatic replies by schedule: outside business hours, an automatic message informed that they opened at 8:00.

In the first week, the team manually replied to messages. The AI began suggesting responses based on those real replies. After ten days, 70% of responses were approved with one click. The number never went down, and customers didn't notice the change.

The most common mistake: not disconnecting the number in Wati before connecting to Wando

If you try to connect a number that is already active on another Meta API provider, the connection fails or causes conflicts. Meta does not allow the same number to be registered on two platforms at the same time.

The solution is simple: in Wati, go to WhatsApp settings and disconnect the number. Only after that, connect it to Wando. If the error persists, verify that no other platform is using the number (for example, a phone with regular WhatsApp Business).

Another common mistake is migrating without exporting the contacts. The CSV is your backup: if something goes wrong, you don't lose the database. Always export it before touching any settings.

How to avoid the template configuration error

Message templates (HSM) are messages approved by Meta that are used to start conversations or send campaigns. If you have them approved in Wati, you can reuse them in Wando: no need to request them again.

The typical error is taking them for granted and discovering they are not approved. Check the status of each template in Meta Business Manager before migrating. If any was rejected, fix it and resubmit it: approval can take up to 48 hours.

Also check that the templates use the correct format for Wando. If you have questions, Wando's local support helps you configure them without hassle.

What to do if your team doesn't adapt to AI

The shift from programmed flows to AI suggestions can generate resistance. Some team members prefer to have everything under control and don't trust a machine that tells them what to respond.

The key is configuration: Wando does not respond on its own by default. AI suggests, the human approves. Start with 100% manual approval and, as the team gains confidence, enable auto-response only for repetitive messages (hours, location, prices).

Also help the team understand that AI learns from them: each response they approve or edit improves future suggestions. It's not a replacement, it's assistance. If any member is still uncomfortable, suggest they use the audio transcription feature: it listens to voice messages and converts them to text, making it easier to respond faster.