How to migrate from Cliengo to Wando without losing conversations or your number

If you're reading this, you've already made the decision: Cliengo is no longer working for you. Whether it's the price, the complexity of the flows, or because you need something simpler and in Spanish, the next step is to make the switch without breaking anything.

The good news: migrating from Cliengo to Wando is simpler than it seems, especially because Wando works with the official WhatsApp API. That means your number won't be banned or reset: the number is yours and the conversation continues in the same thread.

First things first: what you can take from Cliengo

Before canceling anything, take inventory of what you have. Cliengo lets you export contacts and conversations, and that's gold. Don't lose it.

From Cliengo, you should export: the contact list (name, phone, email, tags), the conversation history (if available), and the message templates you use often. With that, you can start with a base in Wando.

• Contacts: export them to CSV or Excel from Cliengo.
• Conversations: if you have them, export them as a backup.
• Templates: copy the texts you use most; you'll reuse them.
• WhatsApp number: no need to port anything; it's the same one.

Prices, verified one by one

• Cliengo Starter: US$45/month — 2 users and 500 conversations.
• Cliengo Premium: US$119/month — more volume and marketing features.
• Cliengo Business: US$259/month — the highest tier, aimed at teams.
• Cliengo free trial: 14 days.

• Wando Starter: US$9.99/month — 500 contacts, 1 user.
• Wando Pro: US$19.99/month — 5,000 contacts, 3 users.
• Wando Enterprise: US$49.99/month — 25,000 contacts, unlimited users.
• Wando free trial: 14 days without a card.

Your WhatsApp number stays the same

One of the most common questions is whether you lose your WhatsApp number or history when switching tools. The short answer: no.

Wando uses the official Meta API (WhatsApp Cloud API). That means the number is yours, not Cliengo's. When you connect your number to Wando, conversations continue to exist on your phone and in the Wando inbox. You don't start from scratch with your customers.

That said, if you have a number verified with Meta or a business provider, there may be a verification process. But you don't lose the number; it's just an administrative step.

What your first day with Wando looks like

Wando is not a flow chatbot that you have to program. It's a message inbox where AI suggests replies and you approve them with a click. That makes the first day much simpler: there's no conversation tree to configure.

You upload your contacts (the ones you exported from Cliengo), connect your WhatsApp with the official API, and you can start replying right away. The AI learns from the responses you give, so the more you use it, the better it will suggest.

If you were coming from Cliengo, the difference is noticeable: no need to maintain flows, no need to touch code. It's more like an enhanced WhatsApp Business than a classic bot.

What you lose and what you gain when switching

Let's be honest: Cliengo has a strong area, which is the web chat for capturing leads. If you live off your website and need a chatbot that converts anonymous visitors, you'll find it hard to let go of Cliengo.

But if your business is mainly WhatsApp, Wando beats it in simplicity and price. Wando's entry plan is far below Cliengo's, and you don't need to pay for features you don't use.

Plus, Wando is Argentine, speaks your language, and has local support. That's noticeable when you have a question at 6 in the evening.

• You gain: a cheaper, simpler tool with AI that learns on its own.
• You gain: integrations with Make, Zapier, n8n, Slack, Google Sheets, and Mercado Pago.
• You lose: Cliengo's web chatbot, if you used it.
• You lose: the pre-programmed flows you had in Cliengo, but you won't need them.

Concrete steps to migrate

You don't have to do everything in one day. The migration can be done calmly, and Wando has a 14-day free trial without a card, so you can try it before canceling Cliengo.

The order we recommend: 1) export everything from Cliengo, 2) create your account in Wando and activate the trial, 3) connect your WhatsApp with the official API (Wando guides you), 4) upload your contacts, 5) start responding with AI suggestions.

If you use templates in Cliengo, recreate them in Wando. Keep in mind that Meta may take up to 48 hours to approve them, so prepare them in advance.

Migrating from Cliengo to Wando is not a leap into the void. Your number, your contacts, and your history remain yours. What changes is the tool: simpler, cheaper, and designed for WhatsApp. If your priority is to serve your customers well without fighting a bot, Wando will feel familiar from day one.

What to do with the conversation history

Cliengo lets you export conversations, but not always in a format that can be imported directly. Don't worry: in Wando, you don't need to import the history for your customers to see continuity.

What matters is that the number is the same. Since Wando uses the official Meta API, WhatsApp threads stay alive. Your customer doesn't notice any interruption: they see the same chat as always, with old and new messages in order.

The exported history serves as a backup and to load context: if a customer returns after weeks, you can consult that file to remember what you were talking about. Store it in a Drive, that's all you need.

If you want to have everything in Wando from day one, you can upload contacts with tags. This way you can organize by stage or type of client, and AI suggestions start with better information.

The most common mistake: canceling Cliengo before testing Wando

Mistake number one is canceling Cliengo on the same day you create your Wando account. Then you realize you're missing a piece of data, a template, or a conversation, and you no longer have access.

Wando has a 14-day free trial without a credit card. Use it while Cliengo is still active. That way you can compare calmly, migrate your contacts at your own pace, and only when you're sure, cancel the old service.

Another common mistake: not notifying your team. If you work with more people, coordinate who will handle the migration and let them know that messages will be answered from another tool. Wando's multi-agent feature allows everyone to keep working without stepping on each other's toes.

And the third one: not preparing templates. If you use saved messages, recreate them in Wando in advance. Meta can take up to 48 hours to approve them, and you don't want to be without an automatic response on launch day.

Concrete example: a beauty clinic that migrated in one afternoon

Imagine a beauty clinic with 300 contacts in Cliengo, two shifts per day, and only one person handling WhatsApp. They used Cliengo for web chat, but 90% of inquiries came through WhatsApp, and it was hard to keep up.

At 10:00 in the morning, he exported the contacts to CSV from Cliengo. At 11:00, he created the account on Wando, activated the free trial, and connected WhatsApp with the official API. The number stayed the same, and customers saw no change.

At 12:00, he uploaded the CSV with the contacts and labeled them: 'new', 'regular', 'pending'. In the afternoon, he configured two templates: one to confirm appointments and another to respond to price inquiries. Meta approved them in less than 24 hours.

By 18:00, he was already responding with AI suggestions: he typed 'confirm appointment' and the AI built the full response for him. The aesthetic didn't lose a single conversation, and on top of that, he stopped overpaying.

What happens with Cliengo's web chat

If you used Cliengo's web chatbot to capture leads on your site, that's the only area where it will be hard to let go. It's a feature that Wando does not replace, and it's honest to say so.

The question is: how much of your business happens through web chat? If most of your customers write to you via WhatsApp, the web chatbot is an accessory, not the heart of your operation.

An intermediate option: keep Cliengo only for web chat and use Wando for WhatsApp. But watch out for the cost: you're paying for two tools. In practice, many businesses discover that web chat doesn't bring them as many conversations as they thought.

If you decide to let go of web chat, let people know on your site that they can write to you via WhatsApp. It's a simple change, and most of your customers are already there.

How to avoid double payment during the transition

Tool overlap is normal, but it doesn't have to last a month. With a 14-day free trial on Wando, you can complete the transition without paying for two services at the same time.

The plan: start your Wando trial, migrate contacts and templates, and test for a week with real messages. If everything works, on day 7 you cancel Cliengo. That way you don't pay an extra month of Cliengo, nor are you left without a tool.

Watch out for billing dates. Cliengo charges monthly in advance, so if your cycle starts on the 5th, don't wait until the end of the month: cancel before it renews.

And remember: Wando prices are in US dollars, but the entry plan is US$9.99/month. Check current plans at wando.online/pricing.

What Meta's fine print says about your number

When migrating to Wando, your number starts using Meta's WhatsApp Cloud API. That has implications: Meta may charge per conversation depending on the country, and those prices vary. Don't be scared: you can see it in Meta's official documentation.

There are also rules about message content. Templates (HSM) must pass Meta's review, which can take up to 48 hours. No deceptive promotions or spam: Meta is strict.

But the golden rule is: the number is yours. If you ever leave Wando, you take it with you. There is no dependency or data hostage-taking.

If you have questions about Meta's costs, check the official documentation. Don't rely on what a friend says: prices vary by country and by conversation type.