How to Switch from Botmaker to Wando Without Losing Conversations or Your Number

You made the decision: Botmaker is too big for you, costs too much, or simply doesn't convince you. And now comes the scary part: the change. Do you lose conversations? Contacts? The number? Don't worry, here we tell you how it works.

Wando is an Argentine platform that uses the official WhatsApp API so your team can respond from a single inbox, with the help of an AI that suggests responses and learns from the ones you approve. If you're coming from Botmaker, the change is simpler than it seems, and in this guide we show you the step-by-step.

First: what you need to export from Botmaker

Before deactivating anything, make sure to export what matters to you. In Botmaker, the main things are your contacts and, if you use them, the message templates you already have approved by Meta. The conversations themselves, even if it hurts, cannot be transferred to another platform: they remain in Botmaker's history and in your WhatsApp.

The good news is that in Wando your contacts are easily imported from a CSV file or Google Sheets. So you don't lose your base: tags, names, phone numbers, everything transfers without a hitch.

• Export your contacts from Botmaker (CSV or Excel).
• Download your Meta-approved templates, if you have any.
• Notify your team that the change is coming to coordinate the transition.

Prices, verified one by one

• Botmaker Standard: US$149/month — 3,000 conversations.
• Botmaker Scale: US$249/month — 5,000 conversations.
• Botmaker Pro: US$499/month — 10,000 conversations.
• Botmaker Enterprise: upon request — customized.
• Botmaker free: The account is created for free and includes up to 300 initial conversations at no charge.

• Wando Starter: US$9.99/month — 500 contacts, 1 user.
• Wando Pro: US$19.99/month — 5,000 contacts, 3 users.
• Wando Enterprise: US$49.99/month — 25,000 contacts, unlimited users.
• Wando free trial: 14 days without a card.

Your WhatsApp number stays the same

This is the million-dollar question: do I have to change my WhatsApp number? The answer is no. Both Botmaker and Wando use Meta's official WhatsApp API, so the number is yours and migrates from one platform to the other without losing anything.

The process is a procedure between you and Meta: basically, you need to connect the number to the new platform (Wando) and disconnect it from the previous one (Botmaker). Meta takes a moment to process the change, but it's nothing out of this world. Wando guides you through the process during the free trial.

Step-by-step migration to Wando

The change is done in four quick steps. First, you create your Wando account and start the 14-day trial without a card. Then, you connect your WhatsApp number with Meta's API; Wando gives you the exact steps and accompanies you through the process.

Once connected, you import your contacts from the CSV you exported from Botmaker. And that's it: you're in. You start with the message inbox, templates, and campaigns, all from one place.

• Create your Wando account and activate the 14-day free trial.
• Connect your WhatsApp number with Meta's official API (they guide you step by step).
• Import your contacts from the Botmaker CSV.
• Set up your message templates and labels.
• Add your team on the multi-agent plan.

What changes in day-to-day operations

The biggest difference you'll notice when moving from Botmaker to Wando is the logic. Botmaker is a powerful platform, designed for large companies with many channels and a dedicated team to configure flows. Wando is simpler: the AI suggests responses, you approve them with a click, and the platform learns from what you do.

You don't have to program flows or maintain a chatbot. The AI adapts to how your team responds, making day-to-day operations much lighter, especially for a small or medium-sized business. Additionally, Wando includes audio transcription, scheduled auto-replies, and statistics so you know what's happening with your messages.

When it's better to stay with Botmaker

Let's be honest: Botmaker is not a bad platform. If your business handles a very high volume of conversations and you need an omnichannel solution with enterprise-level support, Botmaker can be the right tool. Also, if you already have a team that masters its interface and you don't want to change just for the sake of changing.

But if your reality is different—a small or medium-sized business that wants to respond quickly without getting bogged down in configurations—Wando fits you much better. And the price also helps: Wando's entry plan is affordable, while Botmaker starts at a higher tier. For most small and medium businesses, Wando is more than enough.

What to keep in mind during the transition

During the migration, there are a couple of things worth keeping in mind. First, the message templates you use for campaigns have to be approved by Meta; the process can take up to 48 hours, so plan ahead if you have a campaign in the works.

Second, Meta's conversation prices vary by country and are separate from what you pay Wando. This is not something Wando controls, but it's good to know to avoid surprises. And third, if you used integrations with Make, Zapier, n8n, or Slack, Wando has webhooks and connections so you don't lose that part of your workflow.

Migrating from Botmaker to Wando is not a hassle: you export your contacts, connect your number, and that's it. The 14-day free trial lets you test everything without spending a dime, and if something doesn't work for you, you can go back. The important thing is to make the change calmly, exporting what you need and notifying your team. In the end, it's about finding the tool that makes your day easier, not more complicated.

What happens to my templates approved in Botmaker?

Templates already approved by Meta cannot be transferred from one platform to another. They are Botmaker's internal configurations, so you need to upload them again in Wando.

The good news: if you already have them approved, the re-approval process is usually faster. Still, Meta can take up to 48 hours to approve them, so plan ahead if you have a campaign in the works.

My advice: export the exact text of your templates from Botmaker (or save it in a document) before deactivating your account. Then, in Wando, recreate them with that same text. That way you don't lose your writing work or have to start from scratch.

• Save your template text before migrating.
• Upload them in Wando and send them for Meta approval.
• Allow up to 48 hours of waiting for approval.

What if I use Botmaker with Instagram or Messenger?

Botmaker is multichannel, but Wando also has Instagram and Messenger in addition to WhatsApp. The migration of those channels is similar: you connect them to Wando and unlink them from Botmaker.

Note: not all Wando plans include all channels. Before migrating, check wando.online/pricing to see what each plan includes and whether it meets your needs.

If you use Botmaker only for WhatsApp, don't overcomplicate things: the other channels are not affected. And if you use several, think about whether you really need them all or if you can simplify the flow with Wando.

Common migration mistakes and how to avoid them

The most common mistake is canceling Botmaker before exporting your contacts. After that, there's no going back. Export everything first, even if you think you won't use it.

Another classic: not informing your team. If your salespeople are used to Botmaker, the switch to Wando will be a bit challenging. Coordinate a trial with everyone before fully migrating.

And the third: migrating right before a campaign. Templates take up to 48 hours to be approved, so if you have a launch, don't switch platforms the week before.

• Export contacts and templates before deactivating Botmaker.
• Try Wando with your team during the 14-day free trial.
• Do not migrate during the week of an important campaign.

How long does the complete migration take?

In the best case, you can have everything running within a day. Creating the account, connecting the number, and importing contacts takes a couple of hours if you already have the CSV ready.

What can take time is Meta's approval of templates (up to 48 hours) and the processing of the number change, which is also from Meta. Wando guides you at every step, but Meta's timelines do not depend on anyone.

My recommendation: start the 14-day free trial without deactivating Botmaker. Set everything up calmly, test that it works, and only then make the final switch. That way you lose nothing and have room to decide.

What happens to my Botmaker integrations?

If you used Zapier, Make, n8n, or Slack connected to Botmaker, you cannot transfer those connections directly. You have to recreate them in Wando.

The good news: Wando has webhooks and connections to those same tools, so you do not lose functionality. However, you will have to configure them again.

And if you used Google Sheets to sync contacts, Wando supports that too. My advice: make a list of the integrations you use and check them one by one during the free trial. That way you won't have any surprises later.

What do I do with messages that arrive during the migration?

During the switch, there may be a gap of minutes or hours where messages are not handled from any platform. It's not ideal, but it can be minimized.

The best thing is to do the migration during a low-traffic time, like early morning or a Sunday. And let your team know to keep an eye on WhatsApp on their phones during that time.

Another option: set up a scheduled auto-reply in Wando so customers know you'll get back to them. That way they don't feel ignored and you gain time to set everything up calmly.