How AI response suggestions work

When a message arrives, Wando generates a response suggestion. The suggestion is not sent automatically: you review it, edit it if necessary, and approve it. This way, you keep control over what is said to the customer.

What context the AI uses

• Your business's system prompt (tone, rules, industry).
• The templates you have loaded.
• Previous corrections you made manually (few-shot learning).
• Knowledge files and business documents.

How to improve it over time

Every time you correct a suggestion, that example can be used as a reference for future responses. The more you use Wando and make corrections, the more the suggestions adjust to your style.